Counter Sales Operative

About UP Building Products

UP Building Products, part of the BRCK Group plc, is looking for a Counter Salesperson.  This is a great opportunity for a person looking to join our professional team and provide top customer service and helpful advice to our customers. 

UP Building Products provides quality build supplies for any home project whether for domestic DIY projects or for those working in the trade or construction industry. Our trustworthy and reputable UPVC products and build supplies can be used to fix or build roofline and cladding systems.  We supply a large range of building materials from leading brands which are always of the highest quality. 

About the Role

As a Counter Salesperson, you will help with serving customers, and processing emails regarding stock and ordering whilst processing tickets. There will also be general housekeeping in branch. All tasks will have a high focus on customer service. 

Key Responsibilities

• Provide professional and knowledgeable face to face sales services to direct sales customers
• Process and acknowledge telephone and email sales enquiries and orders, ensuring these are logged on Company systems and followed up.  Administer sales of goods to direct customers
• Manage customer complaints, escalating as required within the team
• Provide the correct pricing detail to customers
• Support company sales campaigns and initiatives to increase sales
• Promote sales in the branch showroom, through contributing to displays and keeping shelves fully stocked
• Maintain accurate stock figures
• Build effective and professional relationships with customers ensuring a friendly and helpful service is always provided
• Maintain product knowledge to provide accurate product information to customers and support sales opportunities
• Accurately handle cash and pdq payments and prepare banking for cash collections.
• Cover the front desk when colleagues are busy
• Ensure that the showroom is kept clean and tidy
• Support the team with tasks to help ensure the branch runs smoothly

What We Are Looking For

• Ability to build and maintain business relationships and communicate effectively and confidently
• Willingness to work as part of a team, sharing knowledge and expertise 
• Ability to listen to, understand and anticipate the customer’s needs
• Excellent administrative skills and experience in order processing
• Personable, presentable and professional 
• A positive attitude and enthusiasm for learning
• A helpful, reliable and adaptable approach to work
• Good organisational and timekeeping skills
• Basic numeracy and literacy skills
• Good working knowledge of Microsoft Outlook, Word and Excel
• Ability to follow H & S and Company procedures and policies

Benefits

• Discretionary annual company bonus scheme
• 25 days’ holiday, increasing by 1 day every 2 years, up to a maximum of 30 days
• Employee Assistant Programme (EAP)
• Cycle to work scheme
• Office car parking
• Enhanced Sick Pay
• Life assurance
• Company Pension

Job overview:

• Job Types: Full-time, Permanent
• Working Days: Monday - Friday
• Work Location: Site based, Ipswich